Contact Information

Customer Support

For any questions, concerns, or feedback, please feel free to reach out to us at our dedicated support email: support@caeli.shop. We are committed to providing you with exceptional service and look forward to hearing from you.

Support Hours

Our customer support team is available to assist you from Monday to Friday, between 9:00 AM and 6:00 PM EST. Please allow 1-2 business days for us to respond to your inquiry. We appreciate your patience and understanding as we strive to address all queries in a timely and efficient manner.

Order Inquiries

If you have any questions or concerns regarding an existing order, please ensure that you include your order number in the subject line of your email. This will enable our support team to locate your order quickly and provide you with the assistance you need. You can reach us at support@caeli.shop for all order-related inquiries.

Store Information

Caeli is an online fashion store dedicated to providing high-quality products and exceptional customer service. For any general inquiries or feedback, please do not hesitate to contact us at support@caeli.shop. This page was last updated on June 4, 2026.