Shipping Policy

Order Processing

At Caeli, we strive to process and ship your orders as quickly as possible. Please allow 1–2 business days for your order to be processed. Once your order has been dispatched, you will receive a tracking email to keep you informed of the status of your shipment.

Domestic Shipping — United States

For our customers within the United States, we offer the following shipping options:

Shipping Method	Shipping Cost	Estimated Delivery Time
Standard/Free	Free	3-7 business days
Expedited	Calculated at checkout	2-4 business days
Express	Calculated at checkout	1-3 business days

International Shipping

For our international customers, please note that shipping times can vary depending on your location. Estimated delivery times are between 7-21 business days. Additionally, please be aware that you will be responsible for any customs or duties fees associated with your shipment.

Order Tracking

Once your order has shipped, you will receive a tracking email with details on how to track the status of your shipment. You can use this information to stay up-to-date on the delivery of your order.

Lost or Damaged Shipments

If your shipment is lost or damaged, please contact us at support@caeli.shop within 10 days of the estimated delivery date. When contacting us, please include your order number and photos of the damaged item(s) or packaging. We will work with you to resolve the issue as quickly as possible.

Contact Us

If you have any questions or concerns about our shipping policy, please don't hesitate to reach out to us. You can contact us via email at support@caeli.shop. We are always here to help. Last updated: June 4, 2026