Return & Refund Policy

Last updated: June 4, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Be returned within 30 days of delivery
• Be in its original condition with all tags attached
• Not be worn, altered, or damaged in any way
• Not be a final sale or clearance item

 

How to Request a Return

To initiate the return process, please contact our support team at support@caeli.shop. We will respond to your request within 1–2 business days with further instructions. Please ensure you include your order number and reason for return in your email.

Refunds

Once your returned item is received, it will be inspected to ensure it meets the eligibility conditions. If approved, a refund will be processed within 5–7 business days. Refunds will be issued to the original payment method. Please note that if you paid using Shopify Payments, refund processing times may vary due to bank processing schedules.

Late or Missing Refunds

If you haven't received your refund within the specified timeframe, please check your bank account or contact your credit card company to confirm. If the refund is still pending, please reach out to us at support@caeli.shop and we will investigate the matter further.

Exchanges

We only offer exchanges for defective or damaged items. If you received a defective or damaged item, please contact our support team and we will guide you through the exchange process.

Return Shipping

The customer is responsible for paying return shipping costs. For orders over $75, we recommend using a trackable shipping service to ensure the safe return of your item. Please keep a record of your tracking number, as we cannot be held responsible for lost or undelivered returns.

Contact Us

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at support@caeli.shop. We're here to help and look forward to assisting you.